What are the key benefits of using Aptara’s Extended Development Teams?

The key benefits of an extended team model include increased capacity to handle fluctuating project demands, access to diverse global talents driving innovation, and substantial cost savings through efficient processes.

How can an Extended Development Team enhance my learning and development projects?

Our teams bring specialized skills and expertise in corporate training learning and development, ensuring high-quality outcomes, innovative solutions, and streamlined operations.

Can I customize the Extended Development Team according to my project needs?

Yes, Aptara offers customizable teams that can be scaled up or down based on your specific project requirements and business goals.

How does Aptara ensure the quality and proficiency of its Extended Development Teams?

Aptara meticulously curates its teams, combining diverse talents and global proficiencies, and employs rigorous quality control measures to ensure exceptional performance and innovation.

How can I get started with Aptara’s Extended Development Teams service?

To get started, simply reach out to us through our contact page, and our team will guide you through the process, understanding your needs and aligning our solutions with your objectives.

What is the process for implementing a Learning Management System (LMS) with Aptara's services?

The process typically starts with an initial consultation to understand your organization's needs and objectives. This is followed by a detailed planning phase where we define the project scope, timeline, and resources required. After that, our team handles LMS implementation, which includes system configuration, content migration, integration with existing systems, and user training. We also provide ongoing support and maintenance post-implementation.

How does Aptara’s extended team model benefit our organization’s LMS learning system?

Aptara’s extended team model provides access to specialized expertise, scalability, and cost-effective solutions. Our teams integrate seamlessly with your in-house staff, offering support in areas like content management, user management, and technical support, allowing your organization to focus on strategic initiatives while we handle the operational aspects of your LMS.

What types of learning management systems (LMS) does Aptara support?

Aptara supports a wide range of LMS platforms, including custom-built, open-source, and commercial systems. Our expertise spans over forty different LMSs, enabling us to provide tailored solutions that fit your organisation's specific requirements, whether you need help with implementation, migration, or ongoing management.

Can Aptara assist with learning content development and migration to our LMS?

Yes, Aptara offers comprehensive learning content development and migration services. We help create, update, and transform your learning materials to ensure they are compatible with your LMS. Our team handles the entire content lifecycle, from initial development and testing to migration and ongoing management, ensuring a smooth transition and effective content delivery.

What support services does Aptara offer post-LMS implementation?

After LMS implementation, Aptara provides a full suite of support services, including 24×7 helpdesk and technical support, platform maintenance, user management, and continuous content updates. We also offer managed learning services to ensure your LMS remains up-to-date, secure, and fully optimized for ongoing learning and development needs.

Aptara and Emergia Announce Strategic Partnership to Enhance Global Customer Experience Solutions

Posted at 14 Aug in 2024, Newsroom by Aptara 0 Comments

Chantilly, VA, August, 2024: Aptara, a global industry leader in providing enhanced Omni-Channel customer experiences (CX), and Emergia, renowned for their expertise multi-lingual CX solutions across multiple regions, have joined forces in a strategic partnership to revolutionize outsourcing services for Customer Care, Technical Support, Lead Generation, Sales, and Collections on a global scale. This collaboration is set to bring next-generation CX outsourcing services to new regions and clients across various sectors. Together, Aptara and Emergia are poised to deliver more competitive CX solutions to a wider range of clients worldwide, providing enriched customer experiences across every channel & touchpoint in the client’s customer journey. This approach aims to drive customer engagement and satisfaction rates.

This partnership is a natural fit as Aptara and Emergia target similar sectors: BFSI (Banking, Financial Services, and Insurance), Publishing, IT/Telecommunications, Utilities, Retail, Healthcare, Government, Non-Profits, Airlines, Manufacturing, and more. This synergy allows the two companies to undertake industry-agnostic projects to better serve their clients, meanwhile complementing each other’s scope of work to expand service capabilities across multiple new regions. By aligning their strengths, Aptara and Emergia will innovate their CX offerings to provide clients with a wider range of competitive BPO (Business Process Outsourcing) services. Both companies look forward to the positive impact their combined efforts will have on the market.

“Our combined expertise will enable us to deliver superior customer experiences and drive innovation across the industries we serve. This partnership is an exciting opportunity to deliver even greater value to our clients.”

– Loly Marín, CEO, Emergia.

“This partnership is geared towards enhancing our customer experience services and expanding opportunities with existing and new clients across multiple geographies. This milestone reflects our dedication to consistently enhancing the value we deliver to our clients.”

– Samir Kakar, President, Aptara

About EMERGIA

Emergia is the ideal strategic partner in business process outsourcing (BPO) for any company. By thinking differently, we have developed a unique approach to connecting with our clients and collaborators. As an outsourcing provider, we go beyond operational excellence. We align with your company’s corporate purpose to transform customer experiences from both an emotional and strategic perspective.

About APTARA

Aptara enriches content to maximize its impact across digital platforms and channels. As pioneers in custom content development and business process outsourcing (BPO), we redefine the possibilities of customer engagement and experiences. Offering end-to-end content lifecycle services, Aptara develops tailored solutions to meet the unique needs of modern clients. Founded in 1988, Aptara now operates a global team of over 18,000+ professionals and specialists.

Aptara and Emergia Announce Strategic Partnership to Enhance Global Customer Experience Solutions

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